Tenant1

RESPONSIBLE IGAMING

Last Updated: May 19, 2026

1. Introduction

HeavenOnline ("we", "us", "our", or the "Website") is committed to fostering a safe, fair, and responsible gaming environment for all players. Gaming should be a form of entertainment, never a means of financial gain or a way to cope with personal difficulties.

This Responsible iGaming Policy ("Policy") sets out the principles, tools, and procedures we apply to promote responsible gaming, protect vulnerable players, and prevent gaming-related harm in connection with the services offered through the website located at heavenonline.io (collectively, the "Services").

HeavenOnline is owned and operated by Lucifer Ltd., registration number: 000054043, registered address: San Victor Street, Orange Walk Town, Belize, licensed by Anjouan Licensing Services Inc. ("Anjouan Gaming") under License No. ALSI-202605018-FI1.

This Policy is issued in accordance with the Responsible Gaming Guidelines issued by Anjouan Licensing Services Inc. and applicable international standards.

2. Our Commitment

We are committed to:

Providing a safe and responsible gaming environment for all players
Protecting vulnerable individuals, including minors and those at risk of problem gambling
Empowering players with tools to manage their own gaming activity
Promoting awareness of gaming-related risks
Supporting players who develop problematic gaming behavior
Cooperating with recognized problem gambling support organizations

3. Core Principles of Responsible Gaming

Our approach is built on five core principles:

3.1 Player Protection

We safeguard players from excessive gaming habits and financial harm, and promote informed decision-making through education and self-protection tools.

3.2 Fair Play

We ensure fairness and transparency in all gaming operations and maintain high standards for game integrity and security.

3.3 Prevention of Underage Gaming

We strictly prohibit individuals under the legal age of 18 (or higher where required by local jurisdiction) from participating in gaming activities.

3.4 Support for Problem Gamblers

We identify and assist players who may have developed harmful gaming habits, and collaborate with specialized organizations to provide professional support services.

3.5 Compliance and Training

We adhere to all applicable laws, regulations, and licensing conditions, and train our staff in responsible gaming practices and player interaction.

4. Prevention of Underage Gaming

4.1 The Services are strictly limited to individuals aged 18 or older, or the legal age of majority in the player's jurisdiction, whichever is higher.

4.2 We implement robust age verification measures, including:

Mandatory date of birth collection at registration
Government-issued ID verification when Enhanced Due Diligence (EDD) is triggered
Ongoing monitoring for indicators of underage access

4.3 If we determine that a player is below the minimum legal age:

The account will be closed immediately
All deposits will be returned, subject to AML checks
Any winnings will be forfeited
The matter will be reported to relevant authorities where required

4.4 We strongly encourage parents and guardians to:

Supervise minors' use of internet-enabled devices
Use parental control software to block access to gaming websites
Educate minors about the risks of gambling

For additional information, parents and guardians may refer to tools such as Gamban, BetBlocker, or similar internet filtering services.

5. Player Self-Protection Tools

We provide the following self-protection tools to empower players to manage their gaming activity responsibly. All tools are accessible through the player's account settings or by contacting [email protected].

5.1 Deposit Limits

Players may set daily, weekly, or monthly deposit limits to control their spending. Limits can be reduced at any time, with immediate effect. Increases are subject to a cooling-off period before taking effect.

5.2 Loss Limits

Players may set limits on the total amount they are willing to lose over a defined period, helping to maintain control over their gaming budget.

5.3 Wager Limits

Players may set limits on the total amount they are willing to wager over a defined period, independent of wins or losses.

5.4 Session Time Limits

Players may set limits on the duration of individual gaming sessions, automatically logging them out when the limit is reached.

5.5 Reality Checks

Players may enable periodic on-screen notifications showing the time spent and amount wagered during the current session, prompting reflection on gaming behavior.

5.6 Self-Exclusion

Players may voluntarily exclude themselves from the Services for:

A defined period (e.g., 24 hours, 7 days, 30 days, 6 months, 1 year)
Permanently

During self-exclusion:

The account is fully disabled
The player cannot log in, deposit, or wager
Marketing communications are immediately suspended
Self-exclusion cannot be reversed before the elected period ends

5.7 Cooling-Off Period

Players may activate a short-term cooling-off period (typically 24 hours to 6 weeks) as a lighter alternative to self-exclusion, during which gaming activity is suspended.

5.8 Account Closure

Players who wish to stop gaming indefinitely may close their account at any time by contacting [email protected].

6. Identifying Problem Gambling

Problem gambling can affect anyone. Players are encouraged to reflect on the following warning signs:

Spending more time or money on gaming than originally intended
Chasing losses by increasing stakes or frequency of play
Borrowing money or selling possessions to fund gaming
Lying to family, friends, or employers about the extent of gaming
Neglecting work, family, or personal responsibilities due to gaming
Feeling anxious, irritable, or depressed when not gaming
Gaming to escape from problems, stress, or negative emotions
Repeated unsuccessful attempts to reduce or stop gaming

If you recognize any of these signs in yourself or someone you know, we encourage you to use our self-protection tools or seek professional support.

7. Self-Assessment

We encourage players to periodically self-assess their gaming behavior. Recognized self-assessment tools include:

GamCare Self-Assessment Test — gamcare.org.uk
Gamblers Anonymous "20 Questions" — gamblersanonymous.org
BeGambleAware Self-Assessment — begambleaware.org

These tools are free, confidential, and can help identify whether gaming behavior may be becoming problematic.

8. Support for Problem Gambling

If you or someone you know is struggling with problem gambling, professional and confidential help is available 24/7 through the following organizations:

Organization	Region	Contact
GamCare	UK / International	gamcare.org.uk
BeGambleAware	UK / International	begambleaware.org
Gamblers Anonymous	International	gamblersanonymous.org
Gambling Therapy	International (multi-language)	gamblingtherapy.org
National Council on Problem Gambling (NCPG)	USA	ncpgambling.org / 1-800-522-4700
GambleAware (Australia)	Australia	gambleaware.nsw.gov.au

These organizations offer free, confidential helplines, live chat, counseling referrals, and recovery resources.

9. Software for Self-Protection

In addition to our self-protection tools, players may install third-party software that blocks access to gaming websites across all devices:

Gamban — gamban.com
BetBlocker — betblocker.org (free)
GamStop (UK) — gamstop.co.uk
Net Nanny — netnanny.com (parental controls)

We recommend these tools to players who have self-excluded or who wish to add an additional layer of protection.

10. Responsible Marketing and Advertising

10.1 We are committed to responsible marketing. Our advertising will:

Not target minors or vulnerable individuals
Not portray gaming as a way to solve financial problems, achieve success, or escape difficulties
Not guarantee winnings or suggest that gaming is risk-free
Not encourage excessive or impulsive gaming
Always include responsible gaming messaging where required

10.2 We do not send marketing communications to:

Self-excluded players
Players who have closed their accounts
Players who have withdrawn marketing consent
Players identified as exhibiting signs of problem gambling

10.3 We require all affiliates and marketing partners to comply with these standards, and we monitor their activity for compliance.

11. Responsible Bonuses and Promotions

11.1 All bonuses and promotions are designed to enhance the entertainment value of the Services, not to encourage excessive play.

11.2 Promotional terms are presented clearly, including:

Wagering requirements
Eligible games and contribution rates
Expiry dates
Maximum withdrawal limits

11.3 Bonuses and promotions are not offered to:

Self-excluded players
Players in cooling-off periods
Players exhibiting signs of problem gambling

12. Monitoring and Player Interaction

12.1 We use analytics and behavioral monitoring tools to identify patterns that may indicate problem gambling, including:

Rapid escalation of deposits or wagers
Frequent attempts to deposit after declined transactions
Extended session durations
Repeated cancellation of withdrawals to continue play
Sudden changes in gaming behavior
Player communications indicating distress or loss of control

12.2 Where such patterns are identified, our trained Responsible Gaming team may:

Display targeted on-screen messages encouraging reflection
Suggest the use of self-protection tools
Initiate direct contact with the player
Apply temporary restrictions on the account
Refer the player to professional support organizations

12.3 We reserve the right, in our sole discretion, to restrict, suspend, or close any account where we believe the player is exhibiting signs of problem gambling, even in the absence of a player request.

13. Employee Training

13.1 All relevant staff receive responsible gaming training:

Upon onboarding, before commencing duties
At minimum annually, with refresher training
Following any regulatory or policy change

13.2 Training covers, at minimum:

Principles of responsible gaming
Identification of problem gambling indicators
Player interaction protocols
Self-protection tools and how to assist players in using them
Available support resources and referral pathways

14. Privacy and Confidentiality

14.1 Information related to responsible gaming, self-exclusion, and player support is treated with the strictest confidentiality.

14.2 Responsible gaming records are processed in accordance with our Privacy Policy and retained in compliance with applicable regulatory requirements.

14.3 Access to responsible gaming information is restricted to authorized staff on a strict need-to-know basis.

15. Transparency and Accountability

15.1 We display responsible gaming messages and links to support resources prominently throughout the Website.

15.2 We conduct regular internal reviews and undergo independent audits to assess the effectiveness of our responsible gaming programme.

15.3 We report on responsible gaming measures to Anjouan Licensing Services Inc. as required by our licensing conditions.

16. Continuous Improvement

We are committed to continuous improvement of our responsible gaming programme, including:

Monitoring industry developments and best practices
Adopting new tools and technologies (including AI-based behavioral analytics)
Incorporating player feedback
Participating in industry initiatives and partnerships with problem gambling organizations
Regularly reviewing and updating this Policy

17. Amendments

We reserve the right to amend this Policy at any time in response to regulatory changes, industry developments, or operational requirements. Material changes will be notified through the Website. Continued use of the Services constitutes acceptance of the revised Policy.

18. Contact

For any questions regarding this Responsible iGaming Policy, to request self-exclusion, to set limits on your account, or to seek assistance with responsible gaming concerns, please contact:

HeavenOnline — Responsible Gaming Team
Operated by Lucifer Ltd.
Email: [email protected]
Licensed by: Anjouan Licensing Services Inc.
License No.: ALSI-202605018-FI1

19. Final Reminder

Gaming should always be entertainment, never a necessity.

Play within your limits. Never gamble money you cannot afford to lose. If gaming stops being fun, please seek help. Support is available, free, and confidential — 24 hours a day.

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Heavenonline.io is owned and operated by Lucifer Ltd., registration number: 000054043, registered address: San Victor Street, Orange Walk Town, Belize.
Contact us at [email protected].
Heavenonline.io is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros and operates under License No. ALSI-202605018-FI1. Heavenonline.io has passed all regulatory compliance and is legally authorized to conduct gaming operations for any and all games of chance and wagering.